Question 1

How long does a typical installation take?

Accepted Answer

A single-room wall-mounted unit typically takes 4-6 hours to install. Multi-room systems may take 1-2 days depending on the complexity. We'll confirm the timeline when you book.

Question 2

Do I need planning permission for air conditioning?

Accepted Answer

In most cases, residential air conditioning installations fall under permitted development and don't require planning permission. However, listed buildings or conservation areas may have restrictions. We'll advise during the quoting process.

Question 3

Will the installation be messy or disruptive?

Accepted Answer

Our engineers take great care to minimise disruption. We use dust sheets to protect your floors and furniture, and we always clean up after ourselves. A small hole (around 70mm diameter) will need to be drilled through an external wall for the pipework.

Question 4

Can air conditioning be installed in any room?

Accepted Answer

Air conditioning can be installed in most rooms, provided there's access to an external wall or a route for the pipework to reach the outdoor unit. We can usually find a solution for most properties. Our video survey will confirm the best approach.

Question 5

Can you install air conditioning in a flat or apartment?

Accepted Answer

Yes, we regularly install air conditioning in flats and apartments. You will typically need permission from your freeholder or management company before work begins. We can advise on the best approach for your property, including where to position the outdoor unit.

Question 6

What is a multi-split air conditioning system?

Accepted Answer

A multi-split system connects multiple indoor units to a single outdoor unit, allowing you to cool and heat several rooms independently. It's ideal for homes where you want climate control in more than one room without multiple outdoor units taking up space.

Question 7

Do you install air conditioning in loft conversions and conservatories?

Accepted Answer

Absolutely. Loft conversions and conservatories are two of the most popular rooms for air conditioning because they tend to overheat in summer. We'll assess the space during the quoting process and recommend the right unit size and position.

Question 8

Can I choose where the indoor and outdoor units are positioned?

Accepted Answer

Yes. We'll discuss your preferred locations during the survey. The indoor unit is typically mounted high on a wall for the best airflow, and the outdoor unit is placed on a wall bracket or ground stand outside. We always aim for the neatest, most discreet installation possible.

Question 9

How much does air conditioning cost to install in the UK?

Accepted Answer

Prices vary depending on the room size, unit type, and installation complexity. A single-room wall-mounted unit typically starts from around £1,500 fully installed. Request a quote and we'll arrange a survey, then give you a fixed price for your rooms.

Question 10

How much does air conditioning cost?

Accepted Answer

Prices vary depending on the room size, unit type, and installation complexity. A single-room wall-mounted unit typically starts from around £1,500 fully installed. Request a quote and we'll arrange a survey, then give you a fixed price for your rooms.

Question 11

Are there any hidden fees?

Accepted Answer

No. Your quote is a fixed price covering the air conditioning unit, all materials, installation labour, and Toshiba's own 7-year warranty. It would only change if the survey information turns out to be inaccurate, or something genuinely unforeseen is found on site, and we agree any change with you before we start.

Question 12

Do you offer financing or payment plans?

Accepted Answer

Yes, we offer flexible payment options including interest-free finance on selected installations. You can also pay in full online when booking your installation.

Question 13

What's included in the quoted price?

Accepted Answer

Your quote includes the AC indoor and outdoor units, all pipework and fittings, electrical connection, installation labour, commissioning and a 7-year warranty covering parts.

Question 14

How do I get a quote?

Accepted Answer

You can request a fixed-price quote through our short enquiry form. Tell us a few details about your room and property, and we'll arrange a survey (video or on-site) and come back with a fixed price. There's no obligation.

Question 15

What brands do you install?

Accepted Answer

We generally install Toshiba, and that is what our quotes are based on. If you have a preference for another premium brand, such as Daikin, Mitsubishi Electric or Fujitsu, we are happy to quote for it and fit it.

Question 16

What brands of air conditioning do you install?

Accepted Answer

We generally install Toshiba, and that is what our quotes are based on. If you have a preference for another premium brand, such as Daikin, Mitsubishi Electric or Fujitsu, we are happy to quote for it and fit it.

Question 17

Can air conditioning also heat my home?

Accepted Answer

Yes! All the units we install are heat pumps, which means they provide both cooling in summer and efficient heating in winter. They can be up to 3-4 times more energy efficient than traditional electric heaters.

Question 18

How noisy are modern air conditioning units?

Accepted Answer

Modern inverter air conditioning units are remarkably quiet. Indoor units typically operate at around 19-22 dB in their quietest mode, about the same as a whisper. Outdoor units are also designed to minimise noise for your neighbours.

Question 19

How noisy are modern AC units?

Accepted Answer

Modern inverter air conditioning units are remarkably quiet. Indoor units typically operate at around 19-22 dB in their quietest mode, about the same as a whisper. Outdoor units are also designed to minimise noise for your neighbours.

Question 20

What is an inverter air conditioning unit?

Accepted Answer

An inverter unit adjusts its compressor speed to match the cooling or heating demand, rather than switching on and off. This makes it significantly more energy efficient, quieter and better at maintaining a consistent temperature. All the units we install use inverter technology.

Question 21

What size air conditioning unit do I need?

Accepted Answer

The right unit size depends on the room dimensions, insulation, window area, and how much sun the room gets. An undersized unit will struggle to cool the room, while an oversized one wastes energy. We calculate the correct size based on your room details when we quote.

Question 22

Can I control my air conditioning from my phone?

Accepted Answer

Yes. Most of the units we install come with Wi-Fi connectivity and a smartphone app, allowing you to control the temperature, set schedules, and monitor energy usage from anywhere. Many are also compatible with Amazon Alexa and Google Home.

Question 23

How much does air conditioning cost to run?

Accepted Answer

Modern inverter air conditioning units are highly energy efficient. A typical wall-mounted unit costs around 10-15p per hour to run at full capacity. Most units also provide heating, potentially reducing your winter energy bills.

Question 24

How much does air conditioning cost to run per hour?

Accepted Answer

Modern inverter air conditioning units are highly energy efficient. A typical wall-mounted unit costs around 10-15p per hour to run at full capacity. In practice, inverter units rarely run at full power, so real-world running costs are often lower.

Question 25

How often does the unit need servicing?

Accepted Answer

We recommend an annual service to keep your system running efficiently and maintain your warranty. Basic filter cleaning can be done by the homeowner every few months. We offer affordable annual maintenance plans.

Question 26

Is air conditioning energy efficient?

Accepted Answer

Yes. Modern heat pump air conditioning units have an A++ or A+++ energy rating. In heating mode, they produce 3 to 4 times more heat energy than the electricity they consume, making them one of the most efficient ways to heat a room.

Question 27

Is air conditioning cheaper than central heating?

Accepted Answer

In many cases, yes. Because heat pump air conditioning units are 3-4 times more efficient than direct electric heating and can rival gas boiler efficiency, they can reduce your heating bills, especially in well-insulated rooms or for supplementary heating.

Question 28

What does the 7-year warranty cover?

Accepted Answer

Toshiba units come with a 7-year manufacturer warranty on parts, which we register for you when we commission the system. Systems we installed before 24 September 2026 have the 5-year warranty they were sold with. If a part fails in that time, contact us and we will handle the claim with Toshiba, and the replacement part is covered at no cost to you. The warranty needs the system servicing once a year to stay valid, and it does not cover damage from misuse or unauthorised modifications.

Question 29

What energy rating are your air conditioning units?

Accepted Answer

All the units we install carry an A++ or A+++ energy efficiency rating for both cooling and heating. We only fit high-efficiency inverter units from leading manufacturers to keep your running costs as low as possible.

Question 30

How often does an air conditioning unit need servicing?

Accepted Answer

We recommend an annual service to keep your system running efficiently and maintain your warranty. Basic filter cleaning can be done by the homeowner every few months. We offer affordable annual maintenance plans.

Question 31

What does the 7-year warranty cover?

Accepted Answer

Toshiba units come with a 7-year manufacturer warranty on parts, which we register for you when we commission the system. Systems we installed before 24 September 2026 have the 5-year warranty they were sold with. If a part fails in that time, contact us and we will handle the claim with Toshiba, and the replacement part is covered at no cost to you. The warranty needs the system servicing once a year to stay valid, and it does not cover damage from misuse or unauthorised modifications.

Question 32

Can you service air conditioning units installed by another company?

Accepted Answer

Yes. Our engineers can service and maintain all major brands of air conditioning, regardless of who originally installed them. We'll carry out a full inspection, clean the filters, check refrigerant levels, and test the system.

Question 33

How do I clean my air conditioning filters?

Accepted Answer

Most indoor units have easily removable filters that you can rinse under warm water and leave to dry before reinserting. We'll show you how to do this during the installation. Regular filter cleaning helps maintain air quality and efficiency between professional services.

Question 34

What happens if my air conditioning breaks down?

Accepted Answer

If your system was installed by us and is within the warranty period, contact us and we'll arrange the repair and handle the warranty claim for any failed parts. For out-of-warranty or third-party installations, we offer competitive call-out rates and can usually attend within a few days.

Question 35

Are your engineers F-Gas certified?

Accepted Answer

Yes. All our engineers hold valid F-Gas certification, which is a legal requirement for anyone handling refrigerant gases in the UK. We are also registered with NAPIT and Refcom Elite.

Question 36

Do you use subcontractors?

Accepted Answer

No. Every installation is carried out by our own in-house engineers. We never subcontract work to third parties. This means we have full control over the quality of every job and you always know who is turning up to your property.

Question 37

What areas do you cover?

Accepted Answer

We install air conditioning across the UK. Tell us your postcode when you request a quote and we'll confirm availability in your area. We cover most of England and Wales, with new areas being added regularly.

Question 38

What is a video survey?

Accepted Answer

For multi-room installations, we offer a free video survey instead of an in-person visit. You'll have a video call with one of our engineers who will assess your property, discuss unit placement and work out what the property needs. It's quicker than waiting for an engineer to visit.

Question 39

How quickly can you install after I place my order?

Accepted Answer

For single-room installations, we often have availability within 1-2 weeks. During peak summer months, lead times may be slightly longer. We'll confirm your installation date when you complete your booking.

Question 40

Is air conditioning bad for your health?

Accepted Answer

No. Modern air conditioning units actually improve indoor air quality by filtering out dust, pollen and allergens. Many units include advanced filtration systems that can help reduce symptoms for allergy and asthma sufferers. Regular filter cleaning ensures the air stays fresh.

Question 41

Does air conditioning dry out the air?

Accepted Answer

Air conditioning does reduce humidity slightly, which is usually a benefit in the UK as it helps prevent condensation and mould growth. If you find the air too dry, most units have adjustable settings to balance comfort. The effect is much less noticeable with modern inverter units.

Question 42

Is air conditioning bad for the environment?

Accepted Answer

Modern air conditioning heat pumps are one of the most energy-efficient ways to heat and cool a home. They use significantly less electricity than portable heaters or fan heaters, and in heating mode they generate 3-4 times more energy than they consume. All refrigerants used comply with current UK environmental regulations.

Question 43

Can air conditioning help with allergies?

Accepted Answer

Yes. Air conditioning allows you to keep windows closed during high pollen seasons while still staying cool. The built-in filters remove dust, pollen and other airborne particles from the circulated air, which can significantly reduce allergy symptoms.

Question 44

Does air conditioning use refrigerant gas and is it safe?

Accepted Answer

Yes, air conditioning units use refrigerant gas to transfer heat. The refrigerant is sealed within the system and is completely safe during normal operation. Our F-Gas certified engineers handle all refrigerant work in accordance with UK regulations.

Frequently Asked Questions