Cookie Policy
Last updated: February 2026
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, understand how you use the site, and improve your experience. Cookies are widely used across the internet and are essential for many website features to work properly.
2. How We Use Cookies
The Air Conditioning People uses cookies for the following purposes:
Essential Cookies
These cookies are necessary for the website to function correctly. They enable core features such as navigation, secure areas, and the quote request form. You cannot opt out of essential cookies as the website would not work without them.
| Cookie | Purpose | Duration |
|---|---|---|
| next-auth.session-token | Maintains your authenticated session | Session |
| next-auth.csrf-token | Protects against cross-site request forgery | Session |
| cookie-consent | Remembers your cookie preferences | 1 year |
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous usage data. This helps us improve our website and services.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics: distinguishes unique users | 2 years |
| _ga_* | Google Analytics: maintains session state | 2 years |
Advertising Cookies
We advertise on Facebook, Instagram and Google. These cookies let us see which adverts lead to an enquiry, so we are not paying for adverts that bring in no work, and they let us show adverts to people who have already visited the site. If you send us an enquiry, Meta also receives your email address and phone number in a scrambled form so it can match the enquiry to a Facebook or Instagram account. Your details are never sent in a readable form. None of this happens unless you accept advertising cookies.
| Cookie | Purpose | Duration |
|---|---|---|
| _fbp | Meta Pixel: identifies a browser across visits so an enquiry can be linked back to an advert | 3 months |
| _fbc | Meta Pixel: stores the advert you clicked to reach the site | 3 months |
| _gcl_au | Google Ads: links an enquiry back to the advert that brought you here | 90 days |
Payment Cookies
When you use our checkout, Stripe (our payment processor) may set cookies to process your payment securely and prevent fraud. These cookies are governed by Stripe's privacy policy.
3. Managing Cookies
Most web browsers allow you to control cookies through their settings. You can typically find these in the "Settings", "Preferences", or "Privacy" section of your browser. You can:
- View what cookies are stored on your device.
- Delete some or all cookies.
- Block cookies from specific or all websites.
- Set your browser to notify you when a cookie is being set.
Please note that blocking essential cookies may affect the functionality of our website, including the quote request form and checkout process.
You can also change the choice you made when you first arrived. This clears your stored preference and brings the banner back, so you can accept or decline again. Declining stops analytics and advertising cookies straight away.
4. Third-Party Cookies
Some cookies on our site are set by third-party services that appear on our pages. We do not control these cookies. The third parties that may set cookies include:
- Google Analytics: For website usage statistics.
- Meta: For measuring and targeting our adverts on Facebook and Instagram. See Meta's privacy policy.
- Google Ads: For measuring and targeting our adverts on Google. See Google's privacy policy.
- Stripe: For secure payment processing.
5. Changes to This Policy
We may update this cookie policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with an updated revision date.
6. Contact
If you have questions about our use of cookies, contact us at info@theairconditioningpeople.co.uk.